FAQ
Purchases/Checkout
Q. How can I give a test or test package as a gift?
Our secure checkout process allows you to easily purchase a test for another person. Simply enter the gift recipient's name where indicated during checkout. If you'd like us to send testing instructions to the gift recipient, you can also enter their email address.
Q. How is my payment processed?
Your payment is processed through our secure server. We use 256-bit SSL encryption and maintain McAfee Secure® certification to ensure your information is protected.
The Testing Process
Q. How long does the test take?
Each test takes from 15-40 minutes to complete. If you have purchased a testing package with more than one test, it may take you up to 1.5 hours to complete all of your assessments. You do not have to complete the assessments in one sitting; you can stop and save your answers at any time.
Q. How do I get my results?
After you have completed your test on the testing site, your consultant will process your report and e-mail your results to you in a PDF format.
Q. How long does it take to get my results after taking the test?
In most cases we are able to issue you your report within 1-4 hours of your completing the assessment. Occasionally it may take up to 12 hours. If you have not received your report within 12 hours of taking your test please contact us at service@personalitydesk.com.
Q. I have taken my assessment and not received my report. What should I do?
Often, our reports get stuck in your spam filter. Please check your spam mailbox to see if your report is there. If it's not, please email us and we will work to resolve the issue ASAP. Also, we often have trouble sending reports to Hotmail addresses. If possible, please provide us with an email address to contact you that is not from a Hotmail account.
Consultation Services
Q. What services are included with my purchase?
Your purchase includes an interpretation session with our qualified consultant. When you receive your results, you'll also receive an email from us requesting some additional information for your consultant. Your consultant will use this information to prepare your personalized interpretation report, which you'll receive by email within a few days of completing your assessment. Your consultant will also let you know how to get in touch with any additional questions you may have.
Products
Q. Do you offer the official MBTI®?
Yes, all of our Myers-Briggs reports are based on the official, scientifically validated Myers Briggs Type Indicator® assessment published by CPP, Inc. This assessment is available in an online format that allows us to administer it to clients all over the world.
